SHIPPING:

Items can be shipped FedEx Overnight or FedEx Ground. FedEx Ground shippping is FREE for orders over $50.00 Pretax (U.S. only). Some items such as products on backorder or customized products may not be available for 24 hour service. This fact should be noted on the product pages. If you don't need overnight delivery you can request FedEx ground delivery at the time you place your order.



HANDLING:

Gifts are shipped in standard white shipping cartons or decorative cartons. Gift wrapping is included at no charge. Greeting cards can also be ordered and included with the gift for an additional $4.95. Cards include an appropriate seasonal or occasion handwritten greeting over your name or you may request a personal message of 25 words or less at time of order.



CANCELLATIONS AND RETURNS:

Orders may be cancelled up until the time the product has been shipped and has left our warehouse. Returns after that time will be accepted only with a Return Authorization Number (RTN) which can be obtained by sending a request to Returns@InstantGift.com stating the reason for the return. Books, audio/video recordings, apparel and software are not returnable. Please note that refunds for damage in shipping must be obtained from the shipping company (usually FedEx) and not from InstantGift. Return shipping charges are the responsibility of the Customer. Refunds will be made only as a credit to the credit card used for the purchase.


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